Transitions Training-

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Beyond Excellence


Train the Trainer

Course Objective:
  • To develop systematic Training skills.
  • To enable participants to analyse Training needs
  • To plan, design and implement effective training Sessions.
Who should attend?
People new to the Trainer role and those who wish to enhance Training skills and gain a full understanding of the Training function.
Methods used:
Talk and chalk, discussion groups, problem solving exercises. Role play, practical staff training sessions.
Expected Outcomes:
Participants will develop practical skills in analysing training needs and will demonstrate the ability to plan, design and implement training sessions and review and monitor training effectiveness.

Course Content

Day 1:

The Psychology of Learning.

  • Why train?
  • Who needs it?
  • How and why do trainees learn?

A Systematic approach to Planning:

  • Job Analysis
  • Task Analysis
  • Instructional Objectives

Preparing to Instruct.

  • Written work
  • Displays and visual aids

Choosing the Right Method / Methodology.

  • Imparting knowledge and changing attitudes
  • Imparting skills
  • Do-it-yourself learning - programmed and experiential instruction

Day 2:

Instructional Technique:

  • Important factors such as Manner, Voice, Eye Contact, Sequencing and Questioning.
  • Practical exercises

Monitoring Trainees Performance and Analysing Faults.

  • Does your training work?
  • Training evaluation
  • Reviewing Effectiveness
  • Training Administration
  • Record keeping

For further information please contact Anne on (03) 9529 2302 or email us using our online enquiry form


Telephone Techniques

  • Telephone etiquette
  • Common mistakes & frustrations
  • Customer relations
  • Handling complaints
  • Taking effective messages

Click on this link to download booking form

Contact Details

Anne Lawson
Diploma of Training Management
London U.K.

Level 1
110 Chapel Street
Windsor, 3181

Tel: (03) 9529 2302
Fax: (03) 9529 2312
Mob: 0413 592 949

annelawson@transitionstraining.com.au


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