Telephone Marketing Skills
- Course Objective:
- To ensure confidence and skilled use of the telephone to market products and services on the telephone.
- Who should attend?
- Anyone concerned with marketing or selling Company products or services over the telephone.
- Course Content:
-
- Establishing leads/prospecting
- Exploring needs
- Cold calling
- Getting through to the decision maker
- Following a script
- Active listening skills
- Client empathy
- Overcoming objections
- Selling benefits
- Closing the sale
- Methods used:
- Group discussions, practical exercises and role play
- Expected outcomes:
- As a result of attending this workshop participants will demonstrate practical skills to ensure confidence in use of the phone for telephone marketing
For further information please contact Anne on (03) 9529 2302 or email us using our online enquiry form
Telephone Techniques
- Telephone etiquette
- Common mistakes & frustrations
- Customer relations
- Handling complaints
- Taking effective messages
Click on this link to download booking form
Contact Details
Anne Lawson
Diploma of Training Management
London U.K.
Level 1
110 Chapel Street
Windsor, 3181
Tel: (03) 9529 2302
Fax: (03) 9529 2312
Mob: 0413 592 949
annelawson@transitionstraining.com.au
