Selection Interview Skills
- Who should attend?
- Supervisors, Managers and others responsible for interviewing staff for selection purposes from time to time
- Course Objective:
- To develop a systematic plan & approach to interviewing in order to ensure better selection, decisions & fewer mistakes are made.
- Course Content:
-
All aspects of the selection process including:
- Job Analysis
- Isolating critical requirements
- Prejudice & the halo effect
- Some common mistakes
- Framework of the Interview
- Questioning techniques
- Interview skills
- Interpretation/Assessment of the Interview (Rating/Grading Systems)
- Use of Tests/Assessments
- Reference Checking
- Methodology:
- Informal lecture, discussion groups, practical Interviews, problem solving exercises, commentary & evaluation.
- Expected Outcomes:
-
As a result of attending this course, participants will:
- Demonstrate effective & systematic job analysis & interview planning skills.
- Use effective questioning techniques.
- Develop & implement appropriate Interview skills.
- Develop & implement accurate assessment skills
For further information please contact Anne on (03) 9529 2302 or email us using our online enquiry form
Telephone Techniques
- Telephone etiquette
- Common mistakes & frustrations
- Customer relations
- Handling complaints
- Taking effective messages
Click on this link to download booking form
Contact Details
Anne Lawson
Diploma of Training Management
London U.K.
Level 1
110 Chapel Street
Windsor, 3181
Tel: (03) 9529 2302
Fax: (03) 9529 2312
Mob: 0413 592 949
annelawson@transitionstraining.com.au
