• Telephone etiquette
• Common mistakes & frustrations
• Customer relations
• Handling complaints
• Taking effective messages

Click on this link to download booking form

Anne Lawson
Diploma of Training Management
London U.K.

Level 1
110 Chapel Street
Windsor, 3181

Tel: (03) 9529 2302
Fax: (03) 9529 2312
Mob: 0413 592 949

annelawson@transitionstraining.com.au

Download our course schedule for dates and information.