The mission of Transitions Training is to promote the ongoing training and development of staff to enhance workplace knowledge and skills to be the best they can be.

Our aim is to ensure improved levels of efficiency and productivity to benefit employee job satisfaction and employer profitability. We work closely with Clients to gain a full understanding of specific goals, corporate image, culture and needs in order to tailor Training solutions to match business objectives.

Anne Lawson business owner, trainer and presenter has extensive Human Resources experience in Australia and the U.K. servicing the Training & Recruitment needs of both small and large Corporations.

Qualified in the Diploma of Training Management with over 20 Years business Management experience Anne is well qualified to understand the needs of and share her professional expertise in the provision of Training solutions to optimise staff performance and productivity.

Transitions Training Group

Transitions Training has a commitment to the highest standard of excellence in the delivery of training workshops designed to promote the ongoing development of human relations knowledge and skills including:

• Customer Service Skills
• Telephone Techniques
• Telephone Marketing
• Time Management
• Selection Interviewing
• Train the Trainer

Training is an investment in the future, adding value to both the individual and the Employer. Understanding the essence of working well with people and motivating them to be the best at what they do sends a clear message of being well cared for and engaged which enhances job satisfaction.

The many benefits include:

• Increased efficiency & productivity
• Improved staff morale
• Less absenteeism
• Reduced staff turnover

Why Choose Transitions Training?

We offer practical, highly interactive skills based training workshops in a stimulating, fun and relaxed environment designed to reflect “real life” work examples where participants are encouraged to look at better more satisfying ways of performing in dynamic group exercises and discussions sharing experiences.

The programs are designed and presented by Anne Lawson an experienced Human Resources Training professional who has over 20 Years business Management experience in Australia and the U.K. where she qualified in the Diploma in Training Management.

This unique combination of studies and “hands on” experience servicing the needs of a wide range of Corporate and private Companies makes her well qualified to understand and provide solutions to optimise staff performance and efficiency.

The workshops are presented with a balance between the theoretical and practical with a focus on interpersonal and customer relations skills.

Participants are encouraged to follow proven, positive principals and develop practical interpersonal skills designed to delight your Clients and enhance enjoyment of their tasks.

Who Should Attend

Anyone in Business engaged in Customer contact including employees new to the function.
Service providers who work largely over the telephone including call centres.
Help desk employees who provide service to colleagues or customers.
Anyone in business wishing to enhance their skills and maximise productivity.

Where

Training workshops are delivered off-site or wherever you are In-House. We come to you and consult closely with you to ensure full understanding of your specific goals and needs and tailor training solutions which match your staff Training requirements.