Training in Customer Service, Telephone Techniques and more
Transitions Training has a commitment to the highest standard of excellence in the delivery of training workshops designed to promote the ongoing development of human relations knowledge and skills including:
- Customer Service Skills
- Telephone Techniques
- Telephone Marketing
- Time Management
- Selection Interviewing
- Train the Trainer
Training is an investment in the future, adding value to both the individual and the Employer. Understanding the essence of working well with people and motivating them to be the best at what they do sends a clear message of being well cared for and engaged which enhances job satisfaction.
The many benefits include:
- Increased efficiency & productivity
- Improved staff morale
- Less absenteeism
- Reduced staff turnover
For further information please contact Anne on 0413 592 949 or email us using our online enquiry form
Telephone Marketing Skills
Anyone concerned with selling or marketing their company’s product or service should attend as it helps ensure confidence & skilled use of the phone to market products & services.
Customer Service Skills
For all people dealing directly with customers particulary services industries e.g. retail & hospitality as it helps to build a good reputation & keep clients happy & satisfied.
Telephone Techniques
- Telephone etiquette
- Common mistakes & frustrations
- Customer relations
- Handling complaints
- Taking effective messages
Contact Details
Anne Lawson (FAIM)
Diploma of Training Management
London U.K.
Phone: (03) 9515 3765
Mobile: 0413 592 949
annelawson@transitionstraining.com.au
